Frequently Asked Questions
Provider Info
Registered providers can login to portal.fagrongenomicsus.com with their provided username and password. If you are registered and forgot your password, simply click the “Forgot Password?” link to reset your password via sent email.
Providers can schedule a consultation with one of our Corporate Educators to go over their first few reports. Please email us at info@fagrongenomicsus.comcom to request a link to schedule a consultation.
There are also educational and training materials available for registered providers in the Provider Portal under the View Educational Materials section.
Please feel free to call us at 844-258-5564 or email us at info@fagrongenomicsus.com and let us know how we can help. To maintain HIPAA compliance we send secure, encrypted emails when appropriate.
Absolutely! We pride ourselves on working directly with several providers and partners who trust us to private-label (also known as white labeling) reports to strengthen their brands. If you are a provider or potential partner who is interested, please contact us today by emailing info@fagrongenomicsus.com.
For clinical guidance or assistance with panel selection, providers may schedule a consultation with one of our Corporate Educators. Please email us at info@fagrongenomicsus.com for more information.
If you are an existing, registered Fagron Genomics Provider, simply login to portal.fagrongenomicsus.com and navigate to the educational materials section in the portal. New providers can access the portal by becoming registered, starting with filling out our online New Account Signup (NASU) Form. After filling out the NASU Form an Account Manager will reach out to learn more about your practice.
If you have received the result variant Undetermined (UND), this indicates that we were not able to determine your carrier status based on your raw data. If the missing SNP is vital to the interpretation of your results, please contact us at info@fagrongenomicsus.com and we can discuss recollection options.
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Once your patient’s report is complete, you will be notified via email that you are able to access the report in your Provider Portal. To view the report, simply login to your portal and navigate to the View Existing Orders/Reports section. Here you will also be able to check the status of other orders you have placed as well as view old reports.
Patient Info
Fagron Genomics US works through partnerships with licensed and certified providers and partners to ultimately deliver clinical testing to patients. Per company policy we no longer offer provider information directly to patients or other interested parties representing patients, and will take no exceptions to provide this information to those who inquire.
While Fagron Genomics US creates, runs, maintains, and delivers test reports all in house at our lab, we do not currently allow direct interpretations to patients regardless of the provider they worked with. Only a dedicated, licensed medical professional can consult, interpret, and recommend treatment plans directly to patients.
The report format is the only option to receive genetic data from us at this time, per our guidelines with the lab. We cannot supply raw data to patients.
While we’re aware that other companies and services may offer this type of service, Fagron Genomics US currently cannot accept raw data files and reports from other labs and companies to generate Fagron Genomics US reports for patients. We work exclusively with our registered providers and partners to generate quality, proprietary reports on their behalf that are analyzed in our in-house lab. Further: it’s at your provider’s discretion to accept multiple test reports, by Fagron Genomics or otherwise, to help inform their recommendations to their patients.
Order Turnaround Times
Once kits are registered, Fagron Genomics US receives a valid sample at the lab, and all required forms are completed and delivered successfully, we expect an average typical lab turnaround time of 5-10 business days to generate a report to the Provider’s Account via the Provider Portal, or in the case of direct-to-consumer orders, via their DTC account they created when registering their kits. It’s important to note that Fagron Genomics US can’t account for outside variabilities such as shipping times, invalid samples, incomplete forms and questionnaires, etc, although we do our very best to communicate and help resolve these issues where possible.
Privacy
Yes! Fagron Genomics US generates, delivers, and maintains all patient records privately and securely, with HIPAA and CLIA/COLA compliance and standards being a top priority. Fagron Genomics US does not give or sell any data to third parties. When working with providers: patient data is securely stored via our Provider Portal and securely accessed by each patient’s provider. With direct-to-consumer orders: patient data and reports are presented directly to the patient via the direct-to-consumer account that is created when kits are registered. Registered patients can choose to share this provided information at their sole discretion.
Registration for Providers
MD, DO, DC, APRN, NP, OD, PharmD, RPh, FNP, PA, RD, ND, CCN. Other credentialed providers may be accepted on a case-by-case basis.
The most efficient way to start the registration process is to fill out our New Account Signup (NASU) Form online by visiting here.
Shipping
Yes, kits can be ordered for the office or drop shipped directly to the patient. Each kit contains prepaid shipping to reduce hassle and cost when patients or providers send samples back to the lab.
Yes, we are able to ship to other countries on a case-by-case basis. However, please note international shipping fees and delays may apply/occur, and the client is responsible for arranging return shipment to the lab.
Payment
No, we are a cash-pay business and we do not accept any type of insurance for any of our testing at this time. Therefore, we do not offer CPT codes for our testing.
The MSRP Price is at the discretion of the provider, however, we generally recommend a minimum of 20% above the Provider price.
Our Lab
Fagron Genomics US is proud to be BOTH the company and the laboratory that offers, and runs, all of our testing in-house. Other testing companies outsource their testing to labs elsewhere, sometimes in other countries entirely, and the companies themselves are simply marketing and sales to generate business.